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Contact the Support Team

Our customer support policy is instant support. Our support team is here to help you 24-hours a day/7 days a week. If you have any questions, please contact us. To ensure that your questions are answered promptly, please choose contact information from the appropriate category below:

  1. Technical/Gaming Help
    If you are having any technical problems (either playing or installing Casino Australia), please e-mail our support team at support@casinoaustralia.com and your question will be answered within 24 hours. Please include as much detail as possible in your e-mail, including error text and your PC specifications, to help us provide you with the fullest degree of assistance.

  2. Ecash Account Help
    If you are having ecash related problems, please e-mail the ecash support team and your question will be answered within 24 hours. Please include as much detail as possible in your e-mail, including your name, account number, and error message text (if applicable), to help us provide you with the fullest degree of assistance.

    You can also contact an Ecash Direct Representative directly, by calling 0080-00874-0274 from the UK, 1-877-874-0274 from North America or +800-0874-0274 from everywhere else (Please add your international access code prior to dialing this number).

  3. Credit Limit Increases
    Should you wish to raise your weekly deposit limit from its current level, please send an e-mail to credit.request@ecashdirect.net.

  4. Referral Program Questions
    If you have any questions about the Casino Australia Webmaster Referral Program, please send an e-mail to referral@casinoaustralia.com.

  5. Webmaster
    If you experience any trouble with the Casino Australia website, please contact our webmaster at webmaster@casinoaustralia.com.

  6. Feedback
    If you have feedback that doesn't seem to fit any of the above categories, please send an e-mail to our feedback department at feedback@casinoaustralia.com.