Casino Australia clients use the Ecash Direct Electronic Cash ("Ecash") system to process all financial transactions. In addition to the extensive security measures implemented in the Casino Australia software and gaming servers, the Ecash Direct system utilizes the Ecash Direct Security System to protect all information sent over the Internet.

Account Security

Each account held at Casino Australia is subject to the following security measures:

1. Access to funds:

   Ecash Direct maintains customer balances in cash, or cash equivalent. They ensure that 100% of each customer's balance is available for immediate withdrawal, subject to PIN verification. Deposits and withdrawals at Casino Australia are made online in real-time and are secured by Ecash Direct's Security System.
   
   

2. Controlled access:

   Casino Australia accounts may only be accessed with a unique username (alias) and password, from the original computer where the account was opened. Your alias and password ARE NOT stored on your computer and must be input each time you wish to enter. (A combination of encrypted files and registry entries creates a computer-level degree of security for you.)

   Please keep your password strictly confidential. A user may choose to create a login disk to access his or her account from different computers, but this is at the sole discretion of the user. By creating a disk of this nature, you lose the above-mentioned computer-level degree of security. Casino Australia accepts no responsibility for any fraud resulting from the use of lost or misplaced disks.
   
   

3. Personal information verification:

   All users must register with their full mailing address and full legal name (no initials or abbreviations), when creating an account at Casino Australia. An address change must be verified in writing via fax. Users found to have registered with an abbreviated or false name or mailing address are subject to having their account(s) locked.
   
   

4. Withdrawal verification:

   All withdrawals are subject to PIN verification. A PIN is sent to each user via regular mail the following business day after an initial deposit is made.
   
   

5. Account identifiers:

   An Ecash Direct account is identified by a unique account number, automatically generated when the account is made. This account number cannot be changed.
   
   

6. Account statements:

   Account statements may be viewed online in real-time, 24 hours a day.
   
   

7. 24 hour phone/e-mail support:

   If, for any reason, you wish to discuss your Casino Australia account with one of our support representatives, please email us, or call us at 1-877-874-0274 or +800-0-874-0274.